2019 has been a busy and exciting year for Chadwicks with new appointments, long service awards, new innovations and a brand new look for our website. As the year draws to a close we look back on some of its highlights.
We started the year ‘Down Under’ with John Harrison joining us as Technical Sales Manager for Australia and New Zealand. A move which has enabled us to offer a more personal service to existing customers and expand our footprint in these important regions.
Customer Care Administrator, Vicki Slater, celebrated her 25 years’ service with the company. Our success is built on employees like Vicki who understand our products inside out and who are committed to providing the best possible service.
Significant improvements have been made to our lead times this year with the average lead time for repeat orders now between two to three weeks. This is set to improve further as we move into 2020 and continue to offer customers greater flexibility and excellent customer service.
As always, new product development has been a priority for the business and much progress has beenmade around developing lidding solutions that are more sustainable. We have had great success
with material developments that offer reduced plastic, recycled plastic content and plastic alternatives, such as paper based lidding and the laser score pour spout.
Most recently we have developed an aluminium lidding material that seals to glass – a solution that is attracting significant interest as more companies look to source recyclable materials.
As we move into 2020 research and development of lidding and shrink sleeve solutions that offer real added value to our customers continues to be the driving force of our business.
From all of us at Chadwicks we want to thank everyone who has supported us throughout the year. We work with some fantastic individuals and look forward to building on these relationships in the year ahead.
Merry Christmas and a Happy New Year!